Ordering

We believe in full disclosure of our business practices and invite you to compare how we do business with any other company in our industry. When you reserve equipment or services with Party Hoppers, we are making a firm commitment to you to be there on time with quality equipment. That means we cannot book the equipment you have reserved for any other event on that day. That's why we ask for prepayment at the time you reserve your equipment. The prepayment reserves the equipment just for you and your event. Please note prepayments are not refundable. Here are the details:

Prepayment

We recommend booking 3-4 weeks in advance, the total amount is due at the time you book your event with us.

We do not take deposits if the total in under 2k, full payment due at the time of booking. 

Nonrefundable

Prepayments are not refundable but may be applied to a future event. They are your commitment to us and our commitment to you. Because we do not double book equipment like most other vendors, we have lost the revenue from your event if you cancel. We will always try to work with you to reschedule.

Payments

We accept VISA, MasterCard, American Express, and Discover cards along with checks. Our delivery teams may have several events on any given day and it is difficult for them to properly secure cash payments. We also accept company or institutional purchase orders in lieu of prepayments. Party Hoppers is an authorized Microsoft vendor and can process invoices for Microsoft events through its vendor purchasing system.

Reservations or Holding Equipment

To be fair to all our customers, Party Hoppers cannot place a hold on equipment unless a payment or deposit has been made. Once you have reserved the equipment and met your prepayment, the equipment is yours and will not by booked out to anyone else.

Ready to Book Your Equipment?

Equipment can be booked for most simple orders over the internet by clicking on the "Request Estimate" button under any piece of equipment on our website. Once you're ready to reserve the equipment and date, please send us a request directly through the inflatable/rental that you wish to order by going on our website, look for your desired inflatable/rental, then click on the desired inflatable/rental, “add to estimate” and check out like you would if you were online shopping. Reserving equipment and getting order placed correctly requires us to ask questions about your event so we'll know things like setup obstacles, stairs and hills, the type of surface we'll be setting up on, electricity and/or water availability, and much, much more. It also gives us a chance to make sure you know the equipment fits your needs. After you've stressed over an event and paid the amount required, we want to be absolutely certain, that nothing goes wrong.